Shipping & Delivery

Find out more about our packaging, shipping, and delivery process

How much is shipping (US & International)?
On average, international shipping costs anywhere from $9.99 to $15.99 depending on the country. For specific shipping rates, please enter your shipping add...
Tue, 1 Feb, 2022 at 5:31 PM
Do you ship everywhere?
We currently use USPS as our carrier. USPS International typically delivers to 228 countries. See the whole list here. However, due to COVID-19, USPS has p...
Tue, 1 Feb, 2022 at 5:39 PM
How long does it take to get my order?
Shipping will vary depending on your location, 5-7 business days is the current estimate for contiguous United States orders. We currently ship from New J...
Tue, 1 Feb, 2022 at 5:41 PM
How can I change my shipping method?
If your order has already been shipped, we cannot make any shipping method changes.   If your order has not been shipped yet and you’d like to change...
Tue, 1 Feb, 2022 at 5:41 PM
Why is my order delayed? What can I do?
Standard Shipping If your order has been in transit for more than 7 days, reach out to our chatbot on our website with your order number, and our team w...
Tue, 1 Feb, 2022 at 5:42 PM
How can I track the status of my order?
To track your order, please check for order updates in the email address you provided at checkout. You can expect to find a shipping confirmation email wit...
Tue, 1 Feb, 2022 at 5:44 PM
I can’t find any order updates or emails from Tragos regarding my order! What do I do?
If you haven’t seen any emails or updates come from Tragos, confirm you are searching the inbox of the email address you provided at checkout. Also, check y...
Tue, 1 Feb, 2022 at 5:44 PM
What happens if my order status says “Delivered” but I never got it?
Please allow 36hrs after the DELIVERED status change on USPS to contact Tragos. At times, USPS marks an item as delivered before it reaches its final destin...
Tue, 1 Feb, 2022 at 5:45 PM
What can I do if there is something wrong with my order (i.e. missing or wrong product)?
If there is something wrong with your order such as you received the wrong product, quantity, or there are any damages, reach out to our chat bot on our we...
Tue, 1 Feb, 2022 at 5:45 PM